Achieve Unprecedented e-Payment Adoption

Improve communications with payers and achieve unprecedented e-adoption rates by offering a comprehensive, automated email communication platform with PayConcierge. Our all-in-one solution provides 27 e-mail templates branded as your organization, each sent to your payers automatically based on certain events.

When a new invoice is uploaded to PayConcierge and the payer has an email address on file, a ‘1st reminder’ email will be sent to the payer. The payer can access the invoice or make a payment directly from the email by clicking on the ‘View Invoice or Pay Now’ button. Even the most ardent bill payers forget to pay a bill occasionally or misplace it. Our Customer Communications Engine e-mail notifications are designed to designed to drive payments, generate positive customer activity and automate payer/biller communications.

The electronic bill is delivered to the customer via email, which they can pay immediately or save for a later date. Utilizing our eBilling capability can dramatically reduce costs associated with traditional mailings and also drives paperless adoption

Email communications are easy to customize and can be changed by the biller any time

  • 3 e-mail reminders per bill (crucial for driving e-adoption and paperless percentages —online payments and paperless); once a payment is made once, payer will get an e-mail reminder next bill run even if not signed up for paperless
  • Payment confirmation receipt
  • Auto-Pay/Scheduled payment reminder
  • Payment Card expiration notification (if the credit card on file is expiring)